On December 27th, Mr. A and I ordered new cell phones online. We switched from @t&t to T-M0bile, having been told that the T-M peeps have the best customer service around.
Well. All I can say is that if T-M is as good as the customer service gets, we are all royally screwed. I'm going back to the tin can and string model.
I don't want to bore you with the whole long story of bureacratic wrangling and ineptitude. Basically, between T-M and the United P@rcel Service (another huge bastion of rude chuckleheads, it seems) we've spent about 7 hours on the phone*, mostly on hold listening to either bad music or perky suggestions that we try the website for a speedy solution to our problem.
All of this would have been more or less okay, except that T-M cut off our old phones the day we placed the order.
Mr. A's phone finally arrived the day before yesterday. As far as I can tell, I am no closer to getting a phone that I was when we started. Farther, probably, because at this point the whole thing is so effed that T-M0bile has no idea whether they even mailed me a phone or not.
So anyway, if you're trying to reach me, you can't and probably never will again. Sorry I haven't returned your calls. Try the comments field here on the blog for best results.
Oh wait--I made a new year's resolution to stop complaining. It's going really well, don't you think? Sigh. At least I'm exercising.
On a brighter note, the big festival thing I'm organizing for my work is going well. We had the first event last night and a ton of people came, despite nearly apocalyptic pouring rain and 45 mph winds. So that's good.
*Mostly at work, because you know. We don't have any PHONES.
3 comments:
I was wondering why you had gone so far as to join a Facebook group proclaiming your ire at ups. This explains it.
Dang T-M! I use them too, and had a very strange experience at their store downtown wherein they don't seem to believe in the concept of standing in line.
http://librarianwonder.blogspot.com/2007/11/you.html
GAH. Why do we put up with so much suffering just for cell phones? I don't even LIKE talking on the phone.
I'm seriously considering trying to sell Mr. A on the idea of us both just using his phone--as if it were a landline that he sometimes takes with him. His phone is fancy enough for two, anyway.
I've given you the Premio Dardos award! Check it out at http://evaentertained.blogspot.com/2009/01/thanks-quarterlife-query.html.
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