Thursday, January 8, 2009

Bad music or perky suggestions

On December 27th, Mr. A and I ordered new cell phones online. We switched from @t&t to T-M0bile, having been told that the T-M peeps have the best customer service around.

Well. All I can say is that if T-M is as good as the customer service gets, we are all royally screwed. I'm going back to the tin can and string model.

I don't want to bore you with the whole long story of bureacratic wrangling and ineptitude. Basically, between T-M and the United P@rcel Service (another huge bastion of rude chuckleheads, it seems) we've spent about 7 hours on the phone*, mostly on hold listening to either bad music or perky suggestions that we try the website for a speedy solution to our problem.

All of this would have been more or less okay, except that T-M cut off our old phones the day we placed the order.

Mr. A's phone finally arrived the day before yesterday. As far as I can tell, I am no closer to getting a phone that I was when we started. Farther, probably, because at this point the whole thing is so effed that T-M0bile has no idea whether they even mailed me a phone or not.

So anyway, if you're trying to reach me, you can't and probably never will again. Sorry I haven't returned your calls. Try the comments field here on the blog for best results.

Oh wait--I made a new year's resolution to stop complaining. It's going really well, don't you think? Sigh. At least I'm exercising.

On a brighter note, the big festival thing I'm organizing for my work is going well. We had the first event last night and a ton of people came, despite nearly apocalyptic pouring rain and 45 mph winds. So that's good.

*Mostly at work, because you know. We don't have any PHONES.


Librarian Girl said...

I was wondering why you had gone so far as to join a Facebook group proclaiming your ire at ups. This explains it.

Dang T-M! I use them too, and had a very strange experience at their store downtown wherein they don't seem to believe in the concept of standing in line.

librarianista said...

GAH. Why do we put up with so much suffering just for cell phones? I don't even LIKE talking on the phone.

I'm seriously considering trying to sell Mr. A on the idea of us both just using his phone--as if it were a landline that he sometimes takes with him. His phone is fancy enough for two, anyway.

Eva said...

I've given you the Premio Dardos award! Check it out at