On December 27th, Mr. A and I ordered new cell phones online. We switched from @t&t to T-M0bile, having been told that the T-M peeps have the best customer service around.
Well. All I can say is that if T-M is as good as the customer service gets, we are all royally screwed. I'm going back to the tin can and string model.
I don't want to bore you with the whole long story of bureacratic wrangling and ineptitude. Basically, between T-M and the United P@rcel Service (another huge bastion of rude chuckleheads, it seems) we've spent about 7 hours on the phone*, mostly on hold listening to either bad music or perky suggestions that we try the website for a speedy solution to our problem.
All of this would have been more or less okay, except that T-M cut off our old phones the day we placed the order.
Mr. A's phone finally arrived the day before yesterday. As far as I can tell, I am no closer to getting a phone that I was when we started. Farther, probably, because at this point the whole thing is so effed that T-M0bile has no idea whether they even mailed me a phone or not.
So anyway, if you're trying to reach me, you can't and probably never will again. Sorry I haven't returned your calls. Try the comments field here on the blog for best results.
Oh wait--I made a new year's resolution to stop complaining. It's going really well, don't you think? Sigh. At least I'm exercising.
On a brighter note, the big festival thing I'm organizing for my work is going well. We had the first event last night and a ton of people came, despite nearly apocalyptic pouring rain and 45 mph winds. So that's good.
*Mostly at work, because you know. We don't have any PHONES.